LEGAL REFERENCE

Your privacy, plainly stated

We handle your account, payment history and personal details with the same care you'd expect from a platform built for Indonesia. This policy explains what we collect, how...

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Policy scope and jurisdiction

surya slot operates where local law permits, serving supported Indonesian regions through our platform at suryaslot.app. We collect personal data — your name, email, contact number, payment identifiers and gaming history — to open and maintain your account, process your transactions via DANA, OVO, GoPay and QRIS, verify your identity and comply with regional financial regulations. We store your data securely and

share it only with payment processors, identity-verification partners and regulators as required. You may request access, correction or deletion of your information by contacting support.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

How to reach us about your data

Team online

Email Support

Send privacy queries to our dedicated team. We respond to data access and deletion requests within seven business days.

In-App Help Centre

Browse your account settings, view your stored data and manage consent preferences directly from your dashboard.

Regional Compliance

For Indonesia-specific privacy concerns, contact our compliance officer through the support portal with proof of account ownership.

WHY THIS PLATFORM

Privacy standards we follow

Data Encryption

All payment and personal data in transit and at rest uses industry-standard encryption protocols. Your account credentials are never stored in plain text.

Audit Trail

We maintain logs of who accesses your data, when and why. This record is available to you upon request through our compliance team.

Third-Party Vetting

Payment partners, identity verifiers and analytics providers sign data-processing agreements that mirror our security standards.

Regular Review

Our privacy practices are reviewed quarterly against emerging threats and regulatory updates in supported Indonesian regions.

No Data Selling

We do not sell, rent or trade your personal information to advertisers, brokers or third parties outside our operational ecosystem.

Incident Response

If a breach occurs, we notify affected users and regulators within 48 hours and publish a transparent incident summary.

Policy consistency across our platform

Mobile App & Web	Privacy terms remain identical whether you access surya slot through Android, iOS or desktop. Encryption and data handling do not change by device.
Live Casino & Slots	Whether you play live baccarat tables or slot rooms, your session data and payment history follow the same retention and access rules.
Sportsbook Markets	Betting history within our sportsbook is subject to identical privacy controls as your casino and slot transaction logs.
Account Deletion	Closing your account triggers the same data-purge timeline across all product areas — lobby, tables, games and market history.
Payment Rail Parity	DANA, OVO, GoPay and QRIS deposits and withdrawals are encrypted and logged using the same protocol, regardless of payment provider.
Cookie & Tracking	Session cookies, analytics tags and device fingerprints operate under identical consent and opt-out rules across all pages and features.
Sibling Terms Update	When this privacy policy updates, terms of service and Player guidance disclosures are reviewed together for alignment and consistency.

What defines privacy at surya slot

Account Ownership

Your account is yours alone. We never share your login credentials with third parties. Two-factor authentication is optional but recommended.

Session Isolation

Each login session is encrypted and logged separately. Logout clears session tokens and temporary identifiers from your device.

Payment Token Storage

We tokenise your DANA, OVO, GoPay and QRIS payment details so your actual account numbers are never stored on our servers.

Retention Windows

Transaction history is kept for seven years to comply with Indonesian financial regulations. Personal profile data is deleted 30 days after account closure.

Geographic Boundaries

Your data is stored in data centres serving supported Indonesian regions. Cross-border transfers require explicit legal process.

Consent & Preferences

Marketing emails, SMS offers and behavioural analytics use opt-in consent that you can withdraw anytime in your account settings.

Privacy questions answered

We collect your name, email, phone number, date of birth and identity document details for account verification. Payment information — your DANA, OVO, GoPay or QRIS identifier — is added when you fund your account. We also log your IP address, device type and session timestamps for security purposes.

We retain transaction records for seven years to comply with Indonesian financial reporting requirements. Your account closure, bonus history and login logs are kept for three years after account deletion. You can request a data export at any time through support.

No. We do not sell, rent or trade your personal information. We share data only with payment processors, identity verifiers and regulators where law requires. All third parties sign agreements to keep your data confidential and secure.

Yes. Open your account settings and select 'Download My Data' to receive your profile, transaction history and preferences in a portable file. To delete your account, contact support. Your data will be purged according to our retention policy within 30 days.

All payment flows use TLS 1.3 encryption. Your actual payment credentials are tokenised — we store only a reference code, not your real account numbers. Payment processors handle the final transaction in their own secure environment.

We monitor for unauthorized access 24/7. If a breach occurs, we notify all affected users and regulators within 48 hours. We publish a summary of what happened, what data was exposed and what steps we took to fix it.

Yes. Every marketing email and SMS includes an unsubscribe link. You can also manage all communication preferences in your account settings under 'Notifications'. Opting out does not affect your gameplay or account security notices.